Privacy Policy

Anakin Technologies, Inc. (anakin.io)

Effective Date: April 6, 2026

1. Introduction and Scope

This Privacy Policy explains how Anakin Technologies, Inc. ("Anakin," "we," "us," or "our") collects, uses, discloses, and retains information in connection with our websites, APIs, SDKs, dashboards, and related services (the "Services").

Protecting your privacy is important to us, and we aim to be transparent about how we handle information about you. The purpose of this Privacy Policy is to help you understand:

How we collect and use your personal information
How we share the information we collect
How we store and secure the information we collect
How you can access and control your information
How we transfer information internationally
Our policy towards children
Data Protection Officer contact information

3. Information You Provide to Us

We collect information that you provide directly when creating an account, communicating with us, or using our services.

Account Information

When you create an account with Anakin, we collect basic profile information including:

Name
Email address
Profile details associated with your account

Contact Us Form Information

When you submit a request or inquiry through our contact us form, we may collect the following information:

Name
Email address
Company name
Phone number

Billing and Payment Information

When you subscribe to paid services, we may collect billing details including:

Billing name
Billing address
Tax information (if applicable)
Payment status

Payment card details are typically handled by third-party payment processors such as Stripe.

Support and Communications

If you contact us through support channels, we may collect the information you provide including:

Emails
Support tickets
Forms
Attachments or documentation

This information helps us investigate issues and provide customer support.

Configuration and Inputs

When using our services, you may submit operational inputs including:

URLs
Parameters
Prompts
Scraping configurations
Request payloads
Headers
Other Customer Content you submit to the platform

4. Information We Collect Automatically

When you use our services, we automatically collect certain technical and operational data.

Usage and Log Data (including URLs)

This may include:

Request timestamps
Endpoints called
URLs submitted
Target domains
Response status codes
Error logs
Usage volumes

This data helps us monitor performance, troubleshoot issues, and improve reliability.

IP Address and Device Information

We may collect information about the devices used to access our services, including:

Browser type
Operating system
Approximate geographic location inferred from IP

Request Payloads and Content

We may log and store request payloads submitted to our services, including:

Request headers
Parameters
Configuration inputs

Depending on the service configuration, we may temporarily store portions of retrieved content or generated output in order to:

Provide the Services
Maintain reliability
Prevent abuse
Improve system performance

Cookies and Similar Technologies

We use cookies and similar technologies to support the functionality of our services, including:

Authentication
Session management
User preferences
Website analytics

More information about cookies is available in our Cookie Policy.

5. Information from Third Parties

We may also receive information from trusted third-party providers.

Payment Processors

Payment processors provide confirmation of payment transactions and limited billing information.

Example: Stripe

Infrastructure and Analytics Providers

Operational telemetry and analytics signals may be received from infrastructure providers and monitoring systems, such as Mixpanel Product Analytics.

Identity Providers

If you authenticate through Single Sign-On (SSO) or OAuth integrations, we may receive basic profile details and identifiers from the identity provider.

SSO Providers include: Google

6. How We Use Your Information

The way we use the information we collect depends on which services you use, how you use those services, and preferences or settings you have configured.

We process personal information for the following purposes.

To Provide and Operate Our Services

We use your information to operate and deliver the Services. This includes:

Creating and managing user accounts
Processing service requests and API interactions
Verifying user identity and authenticating access
Managing billing and subscription services
Providing customer support

For example, account information such as your name and email address is used to manage your account and communicate with you about your use of the Services. Configuration inputs, request parameters, and payloads submitted through the platform are used to execute the services requested by you.

To Maintain and Improve the Services

We use operational and usage data to improve the reliability and performance of our platform. This includes:

Monitoring service performance
Diagnosing technical issues
Improving API functionality
Identifying usage patterns and trends
Developing new features and services

Usage logs, request timestamps, endpoints called, and error logs help us maintain service stability and improve performance.

Customer Support

We use information provided through support requests to:

Investigate and resolve issues
Troubleshoot service problems
Respond to customer inquiries
Improve the support experience

Support communications may include emails, chat messages, support tickets, and attachments submitted to our support team.

Security, Fraud Prevention, and Abuse Monitoring

We use technical and operational data to protect our services and users. This includes:

Detecting and preventing fraud
Monitoring for unauthorized activity
Investigating suspected abuse of the platform
Enforcing our Terms of Service
Protecting the integrity of our infrastructure

Information such as request payloads and activity logs may be used for these purposes.

Communication About Our Services

We may use your contact information to send communications relating to the services you use, including:

Service updates
Security alerts
Account notifications
Billing reminders
Technical notices

These communications are considered necessary for the operation of the service.

Marketing and Product Updates

Where permitted by applicable law, we may send information about:

New product features
Updates to our services
Events or announcements
Surveys and feedback opportunities

You may opt out of marketing communications at any time using the unsubscribe instructions included in such communications.

7. Legal Basis for Processing (For EEA / UK / Swiss Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data under the lawful bases defined in the General Data Protection Regulation. We rely on the following legal bases:

Performance of a Contract

Processing necessary to provide the Services you request, including:

Account creation
API usage
Billing and payment processing
Customer support

Legitimate Interests

Processing necessary for our legitimate business interests, including:

Improving the Services
Monitoring system performance
Preventing abuse and fraud
Protecting our legal rights

Consent

Where required by law, we process personal data based on your consent, such as:

Marketing communications
Certain cookies and tracking technologies

You may withdraw consent at any time.

Legal Obligations

We may process personal data to comply with legal obligations such as:

Tax or financial reporting requirements
Regulatory compliance obligations

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Retention periods may vary depending on the type of data and applicable legal obligations. Examples include:

Account data retained while an account remains active
Billing records retained for accounting and tax compliance
Operational logs retained for system monitoring and security purposes

Aggregate or anonymized data may be retained longer for research and service improvement.

10. Data Security and Protection

Anakin implements appropriate technical and organizational safeguards to protect personal data. Security measures may include:

Encryption of data in transit (HTTPS/TLS)
Encryption of data at rest
Access control and authentication mechanisms
Network security protections such as firewalls
Monitoring and logging systems
Regular security reviews and vulnerability assessments

While we take reasonable steps to protect personal data, no method of transmission or storage is completely secure.

11. How to Access and Control Your Information

Depending on your location, you may have certain rights regarding your personal data. These rights may include:

The right to access your personal data
The right to correct inaccurate information
The right to request deletion of personal data
The right to restrict processing
The right to object to processing
The right to data portability

Requests to exercise these rights may be submitted to: support@anakin.io

We will respond to requests within the timeframe required by applicable law.

13. How We Transfer Information Internationally

Because Anakin operates globally, personal data may be transferred and processed in countries other than the country in which you reside.

When transferring personal data internationally, we implement appropriate safeguards to protect personal data. These safeguards may include:

Standard Contractual Clauses approved by the European Commission
Contractual agreements with service providers
Other legally approved transfer mechanisms

14. Our Policy Toward Children

Our services are not directed toward individuals under the age of 18.

We do not knowingly collect personal data from children. If we become aware that personal data from a child has been collected without appropriate consent, we will take steps to delete such information.

Parents or guardians who believe their child has provided personal data should contact us at support@anakin.io.

15. Data Protection Officer

Anakin has appointed a Data Protection Officer (DPO) responsible for overseeing data protection practices. The DPO:

Monitors compliance with data protection laws
Advises on privacy practices
Cooperates with supervisory authorities
Acts as a point of contact for data subjects

For privacy-related inquiries or requests, please contact:

Data Protection Officer

Data Protection Officer (DPO): Nikhil H R

Email: support@anakin.io

Phone: +91 6361601184

Address: 4th floor, 168, 19th Main Rd, Sector 4, HSR Layout, Bengaluru, Karnataka 560102, India

16. Company Information

Anakin Technologies, Inc.

1111B S Governors Ave

STE 25606

Dover, DE 19904

United States

Subsidiary locations may include operations in:

India

Anakin Skywalker Private Limited

Bangalore, Karnataka, India

Singapore

Anakin Technologies Private Limited